Conflict management and crucial communications
What you’ll learn
Apply a clear structure to deliver a difficult conversation
Feel comfortable and assured when they need to have a difficult conversation
Be certain to deliver difficult messages while making the other person feel respected and appreciated
Practice their new skill of having a difficult conversation
It would be preferable if you could think of a specific discussion you would like to have at some point in the future
Why should you do this course?
How would your relationships evolve if you had the gift of feeling completely relaxed and comfortable when having difficult conversations with other people and making them feel respected and appreciated? Psychology and years of study in Communication have proven that this skill can be learnt!
How would your life change if you had this skill? What conversations would you start with? With who? This is an opportunity to change every area of your life: personal relationships, family, friends, colleagues, and anyone you interact with each day!
How does this course work?
This course will give you the chance to learn a simple 7 steps process that you can use for any difficult conversation, it will also give you chances to practice and give you real-life examples.
Through this training, you will be preparing for a difficult discussion you want to have, and you will have the opportunity to put the concepts into practice in your own life.
All you have to do then is share your learnings and successes, and prepare for the next one!
What are the 7 steps?
- Preparing your problem statement
- Getting into the right state
- Presenting your problem statement
- Asking your critical question
- Listening to the other person
- Agreeing on next steps
- Closing the discussion
As you can see, this training is not just covering WHAT you need to say, it also covers the HOW: it will help you understand how you can get into the right state in order to deliver the conversations successfully.
WHO should do this training?
In my opinion, this should be taught at high school, it is so crucial and so instrumental. Human beings are all about connection, and yet so often we don’t get to connect because even with the best intent in mind, we don’t manage to deliver the right messages.
Who this course is for:
- ANYONE who wants to significantly improve their communication skills
- Lectures 14
- Quizzes 0
- Duration 1 hour
- Skill level Intermediate
- Language English
- Students 61
- Assessments Yes
Preparing for your conversation
Delivering your conversation
BONUS Section: examples