This course is not a step by step (or clause by clause) explanation of ISO 9001:2015! At all! For such courses, please refer to other colleagues/instructors where they have a great explanation for that.
In this course (in which for sure we will extract some clauses and explain from the system), we will be concentrating on how to understand ISO 9001 Quality Management System as the way you do Business. Your daily Business, Analysis and Implementation.
We will start by the most needed and critical definitions (looks boring a bit but without this foundation, we cannot beat the coming beast) that will enlighten our path to the other lectures and sections.
Then, we will highlight the role of leadership in the quality management system and how much leaders are in the heart of the whole process (company) and each and every process also.
Later, we will be discussing the great seven Quality Management Principles that almost all business owners’ uses on their daily basis and within their leadership styles without knowing the emphasis that ISO put on them.
In addition to that, we will be discussing the major changes in ISO 2015 revision compared to 2008 and not to just know the difference rather than knowing its importance on the business itself.
One major concept will be discussed and fully explained also is the Process approach and how this can help you to Plan, Do, Check and Act (Continually Improve) any Process (wide or sub process) that you will be working on or even designing (new process)
Another critical aspects that is considered the biggest change in the new ISO 2015 version is the context of the organization, we will be demystifying it to know the importance of identifying the External & Internal issues, Interested parties plus their needs and expectations (what is the difference between a need and an expectation also), Risks and opportunities and the relation with SWOT analysis. We will be using those aspects to understand the Strategic planning process, Vision, Mission, Strategy Map, and its integration with the Quality Management System and process approach.
Then we will be demystifying the difference between a GOAL and an Objective and how SMART objectives achieve the intended results. Then we will discuss the origin of objectives establishment and from where to start.
Performance Evaluation will be critical to implement after all this knowledge, what to measure and monitor? When? How (methods used)? … And many other questions the organization and its process owners shall ask themselves.
How to use the data perfectly so to analyze and improve the use of resources for a better output? How to be efficient rather than being effective.
How to make sure your products and services are conforming to client’s requirements? The degree of your customer satisfaction? The effectiveness of your QMS? If you actually got what you planned for? How your external providers are performing and how you can continually improve your QMS? Those questions shall be the basis of your interpretation of the business.
We will be discussing how to establish your process KPIs (Key Performance Indicators) and release a dashboard to ease monitoring those processes. Management Review meeting importance (Inputs & Outputs needed/expected), NCRs and continually improving to reach an Analytical Mindset.
Be ready for a different and great journey!
What you’ll learn
What is the context of the organization? Relation with SWOT analysis and interested parties needs & expectations + Strategic map building
What is Mission, Vision and Strategic Planning and the easiest way to understand and use them?
How to Evaluate the Quality Management System and Business Performance
Why should you have an analytical Mindset? Customer Satisfaction, Key Performance Indicators and Dashboards to monitor process/Business performance
ISO 9000:2015 most needed and critical definitions
ISO 9001:2015 major changes
ISO 9001:2015 major points that shows how real business works
What is a process approach and how to efficiently use it (+PDCA understandings)
What are the Quality Management Principles
Leadership role in ISO 9001
How to establish quality objectives and get the best use of them – SMART Objectives
Difference between Goal and Objectives and how to establish Both (from where to start)
Use of Data to Measure and monitor the Performances
Management Review Meetings, Nonconformity, Corrective actions and Continual Improvement mindset
What to do? Action plan for your Business: Workshop preparation – full work needed map
Summary of some Tools that you need to use (SIPOC, Flowcharts, Control Charts, Cause and Effect, Pareto, 5 whys)
No prerequisite for this course
Just remove some myths you knew about ISO and Quality and be ready to have a new Journey
Who this course is for:
- All Employees
- Top Management – Leaders
- Quality Assurance Managers/Employees
- Quality Control Managers/Employees
- Quality Auditors
- Anyone interested in understanding the real ISO 9001 objective(s) and application
- Individuals that really like to have an analytical mindset
- New business owners
- Lectures 84
- Quizzes 0
- Duration 365 days
- Skill level All levels
- Students 0
- Assessments Yes
- Course Structure
- What is Quality
- What is ISO
- What is a System – Management System
- What is Policy – Quality Policy
- What is Vision, Mission & Strategy
- QA Vs QC
- Effectiveness Vs Efficiency
- Verification Vs Validation
- Conformity Vs Nonconformity Vs Defect
- Correction Vs Corrective Action Vs Preventive Action
- Risk & Preventive Action
- What is Competence
- What is the Context of the Organization
- Who are the Interested parties
- What are the Needs & expectations
- Management System Requirements
- Who is a customer
- What is Customer Satisfaction
- Product Vs Service Vs Process
- What is Customer Complaint
- Document Vs Record
- Measuring Vs Monitoring Vs Performance
Who is Responsible
Quality Management Principles
Context of the Organization
- Understanding the Organization and its Context
- Internal & External issues
- SWOT Analysis
- Interested Parties & their Needs & Expectations
- KANO Model
- Understanding the context – Summary
- Choosing your Strategic Objective
- Strategic Map Examples-1
- Strategic thinking & QMS
- Strategic Planning Process
- What is a Vision
- How to Create a Vision Statement
- What is a Mission
- SMART GOAL
- SMART Goal Example
- Strategic Map Examples-2
- Context Chapter Summary
- Performance Evaluation in ISO 9001:2015
- Customer Satisfaction
- Analysis & Evaluation
- Key Performance Indicators
- Dashboard Examples
- Management Review Meetings
- Nonconformity & Corrective Action
- Nonconformity & Corrective Action Example
- Nonconformity & Corrective Action Origin
- Continual Improvement
- Analysis Mindset.
- Quantitative Vs Qualitative